Can I recover deleted journals?
CanJournals does not maintain a recycle bin. Before deleting a journal entry or notebook, explicit confirmation prompts are displayed. Once deleted, data is permanently erased and cannot be recovered.
What platforms are supported?
- iOS (iPhone / iPad)
- macOS
- Android
- HarmonyOS
Does data sync across platforms?
Yes. As long as you sign in with the same account across your devices, your data and premium subscription status will sync seamlessly.
Can I freely stretch, drag, or resize template components?
CanJournals deliberately avoids free-canvas complexity (like Photoshop or Figma). Our core philosophy is "Create Beautiful Journals with Ease".
Free-form drawing canvases require extensive graphic design skills and significant time. Instead, CanJournals provides two streamlined modes:
- Pre-designed Aesthetic Templates: Fill in your text, pick stickers, upload pictures, and complete a gorgeous journal in minutes.
- Blank Block Canvas: Combine modular blocks similar to Notion to build custom layouts without tedious manual alignment.
Why does exported text wrap slightly differently from editing mode?
Journal pages are exported in standardized Traveler's Notebook (TN) proportions to ensure consistent sizing for digital preservation and printing. Because smartphone screens have varying aspect ratios and widths, text line breaks during editing may adjust slightly upon fixed-ratio export. If precise wrapping is required, you can insert manual line breaks.
Where is my data stored?
Your data is stored locally on your device with automatic encrypted backups on our secure cloud servers whenever you are logged in.
Is there a Lifetime Membership?
There is no lifetime membership. In CanJournals, the paid subscription is called the "Premium Access Pass".
Why is there no lifetime pass? CanJournals is a cloud-synced multi-platform application. All uploaded photos and notes are encrypted and hosted on high-performance cloud storage. Ongoing server infrastructure, continuous updates, new template releases, and secure cloud storage incur fixed recurring monthly costs. Like reputable cloud storage providers, we cannot promise a lifetime pass that risks service sustainability. CanJournals contains no advertisements and will never sell user data. Your subscription directly supports ongoing development.
What should I do if payment succeeded on Apple App Store but Premium does not activate?
If payment went through but the app didn't immediately update:
- Open the Paywall / Purchase page and tap Restore Purchases in the top right corner.
- If restoring fails, please email your App Store receipt and order ID to cj-support@canapps.space. We will assist you promptly.
What should I do if payment succeeded on Google Play / Android but Premium does not activate?
- Open the Paywall page and tap Order History / Restore Purchases.
- If the issue persists, please email your Google Play order receipt to canjournals@canapps.space and we will resolve it quickly.